Shipping and returns

Shipping and returns

DISCOUNTED PRODUCT

The discounted products on the site are time-limited products, so we will not be able to cancel or offer a refund on discounted products.

CUSTOMIZED ITEMS

Due to the nature of the product, we unfortunately cannot cancel or offer returns on custom orders. We only offer replacements.

How does delivery work?

We work closely with the artisans who make our products. No middlemen are involved, which is why we can offer you such low prices on a wide selection of our products and free delivery on your orders.

The average delivery time is 5 to 10 working days from the moment it leaves our warehouse.

Your order will be processed within a maximum of 48 hours (72 hours on working days) by our team.

* Please note that due to current high demand and social distancing requirements in the workplace, our distribution center takes a little longer than usual to dispatch orders.

When we dispatch the order, you will receive a confirmation e-mail with a tracking number.

If you have not received an e-mail, please indicate our order number on the contact page.

Don't worry if you don't see any updates in the first few days, the tracking system sometimes takes a day or more to update.

If your order does not arrive within 12 working days, please contact us so that we can make arrangements with the carriers.